“Based on the findings of the consumer protection procedure, conducted on the basis of the request of P. Gy. (home address: …) (Client) received and filed on 2 February 2024, at VIG Befektetési Alapkezelő Magyarország Zrt. (registered office: 1091 Budapest, Üllői út 1.) (Institution), the National Bank of Hungary (registered office: 1013 Budapest, Krisztina krt. 55., site office: 1122 Budapest, Krisztina krt. 6.) (MNB) has adopted the following  r e s o l u t i o n:

 1. The MNB calls on the Institution to comply at all times with the legal requirement to respond to consumer complaints in a timely manner.

 2. The MNB hereby orders the Institution to send to the Client its opinion, with reasons indicated, on the Client’s complaints submitted on 19 July 2023, 3 August 2023 and 12 October 2023, and within 30 days of receipt of this Resolution to inform the MNB of the fact that the reply was sent by providing a copy of the reply and of the document proving that it had been sent.

 3. The MNB hereby imposes a consumer protection fine of HUF 500,000, i.e. five hundred thousand forints, on the Institution for breaching the legal provisions on the timely response to consumer complaints.

Budapest, 25 July 2024

Dr. Gábor Laki, signed in person, Director of Capital Markets and Market Supervision Directorate, acting on behalf of the National Bank of Hungary”